RapidAuthor Installation Issues: Clean everything


1. Close all running programs before uninstalling. Uninstall RapidAuthor from your machine.

Follow the steps below (RapidAuthor, Cortona3D Viewer, Cortona2D Viewer, etc. – check for ParallelGraphics or Paragraphics Ltd. signed products):

·    Open Add/Remove Programs in the Windows Control Panel;

·    Select the corresponding program name; and

·    Click Remove button to run the uninstallers.

Follow the instructions provided to perform the uninstall procedure.

2. Check all Cortona3D folders:

·       C:\Program Files\ParallelGraphics;

·       C:\Program Files (x86)\ParallelGraphics;

·       C:\Program Files\Common Files\ParallelGraphics; and

·       C:\Program Files (x86)\Common Files\ParallelGraphics.

Delete these folders if there are any files left.

3. Check registry entries:

·       HKEY_LOCAL_MACHINE\SOFTWARE\ParallelGraphics;

·       HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ParallelGraphics; and

·       HKEY_CURRENT_USER\Software\ParallelGraphics.

Delete these registry branches if there are any keys left.

 4. Restart your computer.

 5. For the 64-bit OS run RapidAuthor_x64.exe and for 32–bit OS run RapidAuthor.exe.