1. Uninstall all products from your machine. Before uninstalling, be sure to close ALL applications.
To uninstall the software products (RapidAuthor, Cortona3D Viewer, Cortona2D Viewer, etc. - all "ParallelGraphics" or "Paragraphics Ltd." signed products):
- Open Add/Remove Programs in the Windows Control Panel,
- Select the corresponding program names,
- Click the Remove button to run the uninstallers.
Follow the instructions provided to perform the uninstall procedure.
2. Check all Cortona3D folders:
- "C:\Program Files\ParallelGraphics"
- "C:\Program Files (x86)\ParallelGraphics"
- "C:\Program Files\Common Files\ParallelGraphics"
- "C:\Program Files (x86)\Common Files\ParallelGraphics"
Delete folders if there are any files left.
3. Check registry branches:
Delete registry branches if there are any keys left.
4. Restart your PC
5. For 64–bit OS run RapidAuthor_x64.exe and for 32–bit OS run RapidAuthor.exe